Services

Bespoke and custom-fit services
for every customer and any situation

24x7 Contact Centre

We operate a state-of-the-art alarm centre in the region:

  • omni-channel contact centre supporting voice, email, Whatsapp, Wechat and Line
  • bespoke automatic call routing
  • interactive voice response and custom greetings
  • call recordings, call tagging and etc. for regulatory compliance and audit
  • call centre reports and dashboard with SLA management and analytics

Worldwide Medical Assistance

If a medical or travel emergency arises while you are travelling outside of your home country, our team can:

  • make referrals to medical providers or other health facilities
  • provide emergency medical consultation and support
  • conduct medical monitoring
  • manage medical repatriation and evacuations
  • interpret medical reports and liaise with medical staff overseas
  • provide guarantees of hospital and medical expenses
  • manage the repatriation of mortal remains

Travel Assistance

Our travel assistance includes:

  • assisting with lost passports and other travel documents
  • provide information on local consulates and embassies
  • arrangement for compassionate visit
  •  locating local legal representation
  • relaying urgent messages
  • facilitating emergency cash advance
  • coordinating emergency travel and accommodation arrangements

Roadside Assistance

We offer around the clock on-site minor roadside repair and towing assistance in the event of a vehicle breakdown or accident.

  • towing for all types of vehicles, including baby-tires, flat-beds, carriers
  • towing in all conditions, including basement and indoors car-parks
  • nationwide service (for Malaysia and Singapore)
  • includes battery service, change tyres, jumpstart, minor roadside repairs
  • OEM specific instructions and troubleshooting

Guarantee of Medical Expenses

We will assist in the arrangement of hospital admission guarantee to facilitate smooth hospital admission. 

  • available for all major hospitals and medical centres across the globe
  • cost-containment for high cost countries including USA and Europe

Inbound Assistance Services

We provide emergency medical and travel assistance to visitors from around the world. Your customers will receive our local knowledge and expert advice when they need it most. Our assistance for accidents and illness include:

  • monitoring medical conditions
  • monitoring and assessing patient’s condition
  • locating the nearest suitable doctor, medical clinic, dentist or allied health professional
  • arranging doctor appointments, ambulance and hospital admissions
  • obtaining medical reports and hospital records
  • managing emergency air ambulance evacuations
  • making arrangement for the return of mortal remains
  • facilitating the payment and guarantee of hospital bills
  • overseeing the dispatch of medications or medical supplies

Second Medical Opinion

Designed to assist patients in getting a second medical opinion from renowed practitioners remotely without having the hassle of travelling out of their home. 

  • access to the best medical practioners worldwide
  • medical practioners are from renowed medical center of excellence across the globe
  • ensure that you get the best advise and treatment from your treating doctor

Employee Wellness and Claims Management

Designed for insurance companies and corporation to enhance their medical benefits program by offering a total convenient hospital admission solution.

  • access to thousands of medical centers and facilities across the region
  • bespoke and customizable arrangement that fits into your organization
  • cost containment for all your claims

Ground Ambulance

Gearing towards being an emergency assistance provider, AAA is responsible to ensure optimum response performance, resource availability and top service quality to its members. With this objective in mind, AAA has invested in its own fleet of ground ambulances under the brand name AAA Regal Ambulance.

AAA Regal Ambulance (or formerly known as Regal Ambulance) now has a fleet of 5 ambulances with a team of highly trained paramedics, operating throughout Peninsular Malaysia and Singapore

  • Emergency response
  • Non-emergency & long distance transfers
  • Event medical standby
  • Home life support equipment rental
  • Home nursing, doctor visits and lab test
  • Wheel chair patient transfer
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